Terms & Conditions

Terms of use

Terms & Conditions

Terms & Conditions

Welcome to Shalu Solar Energy. These Terms and Conditions govern your access to and use of our website, products, and services. By accessing our website, requesting quotations, purchasing products, or engaging our services, you agree to comply with and be bound by these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions, you should discontinue the use of our website and services immediately.

1. About Shalu Solar Energy

Shalu Solar Energy is engaged in providing solar energy solutions, including but not limited to solar panel installation, solar system design, maintenance services, energy consultation, and related renewable energy products.

Our objective is to provide reliable, sustainable, and cost-effective solar energy solutions to residential, commercial, and industrial customers.

2. Acceptance of Terms

By accessing our website or using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These terms apply to all visitors, customers, contractors, and users interacting with Shalu Solar Energy.

3. Quotations and Pricing

All quotations provided by Shalu Solar Energy are based on the information available at the time of preparation and are subject to change without prior notice.

• Quotations are valid only for the period specified in the proposal.
• Prices may vary due to changes in material costs, taxes, transportation, or regulatory requirements.
• Additional work requested after project approval may incur additional charges.
• Final pricing may be adjusted after site inspection if necessary.

4. Project Installation and Execution

Shalu Solar Energy will make reasonable efforts to complete all installations and projects within the estimated timeframe. However, project completion may be delayed due to:

• Weather conditions.
• Government approvals and permits.
• Utility company approvals.
• Supply chain disruptions.
• Site-specific technical challenges.
• Customer-requested modifications.

The customer agrees to provide accurate information and reasonable access to the installation site to facilitate project completion.

5. Customer Responsibilities

Customers are responsible for:

• Providing accurate and complete information.
• Granting access to the installation site.
• Obtaining necessary permissions where required.
• Ensuring the site is safe and suitable for installation.
• Making payments according to agreed schedules.
• Maintaining installed systems according to provided guidelines.

6. Payment Terms

Payments must be made according to the agreed payment schedule outlined in the project proposal or invoice.

• Advance payments may be required before project commencement.
• Outstanding balances must be paid within the specified due date.
• Late payments may result in delays, suspension of services, or additional charges.
• All applicable taxes and government charges shall be borne by the customer unless otherwise stated.

7. Warranty and Product Information

Solar panels, inverters, batteries, and other products supplied by Shalu Solar Energy may be covered by manufacturer warranties.

Warranty terms vary depending on the product manufacturer and model. Customers are encouraged to review the specific warranty documentation provided at the time of installation.

Shalu Solar Energy shall not be liable for warranty claims that fall outside the manufacturer's warranty coverage.

8. Limitation of Liability

While we strive to provide accurate information and quality services, Shalu Solar Energy shall not be liable for:

• Indirect or consequential damages.
• Loss of profits or business opportunities.
• Power outages beyond our control.
• Acts of nature, including storms, floods, or earthquakes.
• Damage resulting from improper use or unauthorized modifications.
• Government policy changes affecting solar energy incentives.

Our total liability shall not exceed the amount paid by the customer for the specific service or project giving rise to the claim.

9. Intellectual Property Rights

All content available on the Shalu Solar Energy website, including text, graphics, logos, images, designs, documents, and software, is the property of Shalu Solar Energy unless otherwise stated.

No content may be copied, reproduced, distributed, or used for commercial purposes without prior written permission.

10. Website Usage

Users agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to systems or data.
• Upload malicious software or harmful content.
• Disrupt website functionality or security.
• Misrepresent identity or submit false information.

Violation of these provisions may result in restricted access and legal action where appropriate.

11. Privacy

Your use of our website and services is also governed by our Privacy Policy. By using our services, you consent to the collection and use of information as described in our Privacy Policy.

12. Cancellation and Refund Policy

Cancellation requests must be submitted in writing.

• Refund eligibility depends on project stage and incurred expenses.
• Customized products and completed work may not be eligible for refunds.
• Administrative and processing charges may apply where permitted.

Each cancellation request will be evaluated on a case-by-case basis.

13. Force Majeure

Shalu Solar Energy shall not be held responsible for delays or failures resulting from circumstances beyond reasonable control, including natural disasters, strikes, government actions, pandemics, supply shortages, or other unforeseen events.

14. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Updated versions will be posted on this page with the revised effective date.

Continued use of our services after such changes constitutes acceptance of the revised terms.

15. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes arising from the use of our services shall be subject to the jurisdiction of the competent courts in Uttar Pradesh, India.

16. Contact Us

If you have any questions regarding these Terms and Conditions, please contact:

Shalu Solar Energy
Email: info@shalusolarenergy.com
Phone: +91 XXXXXXXXXX
Address: Moradabad, Uttar Pradesh, India

Thank you for choosing Shalu Solar Energy. We appreciate your trust and look forward to providing reliable and sustainable solar energy solutions.